Admin team services from
NextGen Growth
Let our team of professional admins take care of your customers from replying to chats to closing and managing orders. We understand that responding to chats quickly and following up with customers continuously are the key to increasing sales.
Choose NextGen Growth and let us help you turn every conversation into a real sale.
01
Customer chat response service
(Chat Management Service)
Whether it's Facebook, Instagram, LINE OA, Shopee or Lazada, our admin team is ready to respond to customer chats quickly and create a good experience for every customer.
What you will get:
Respond to customer chats in real time, 8-15 hours per day.
Provide product information, recommend promotions, and solve various problems.
Use the right chat response script to maximize sales.
Manage your customers through multiple channels simultaneously with an efficient system.
Suitable for:
Stores with a large number of customers visiting
Businesses looking to increase response rates and sales
02
Closing service
(Sales Closing Service)
Customers are hesitant? Let us help you close the deal immediately.
Our admin team has effective sales closing techniques. We use positive negotiation and present promotions that appeal to customers to accelerate their purchasing decisions.
What you will get:
Following up on customers who have not yet closed their accounts
Offer promotions or special offers to encourage decision-making.
Use the Follow-Up technique like a pro
Analyze and recommend ways to increase Conversion Rate.
Suitable for:
Businesses looking to reduce the rate of customer abandonment
Stores looking to increase sales from hesitant customers
03
Order Management Service
(Order Management Service)
Don't worry about the order, our team will handle it all.
After closing the balance, our admin team will help manage the order systematically, from order confirmation to payment tracking and parcel tracking.
What you will get:
Summarize and invoice customers quickly.
Check the transfer slip and confirm the payment.
Update the delivery status and inform the customer of the tracking number.
Manage after-sales issues such as product exchange or return requests.
Suitable for:
Stores with a large number of orders per day
Businesses that want to make order management fast and efficient
04
After-sales Customer Support Service
Impress customers to make them come back and buy again. Customer care.
It doesn't end with closing the balance. Our admin team will help you follow up.
After-sales and quick problem resolution to create satisfaction and retain customers with your brand in the long run.
What you will get:
Answer questions and solve problems after sales.
Listen to feedback and collect data to develop your business.
Introduce new products or promotions to encourage repeat purchases.
Build good relationships to increase opportunities for resale.
Suitable for:
Businesses looking to build a loyal customer base
Stores that want to increase sales from existing customers
Why choose NextGen Growth's admin team?
Professional Experience: A team of admins trained in communication and closing.
Quick response, no mistakes: Ready to take care of chats on all channels quickly.
Results-focused: Every conversation is an opportunity to generate sales.
Full service: from answering chats, closing sales, to managing orders and providing after-sales service.