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Refund Policy
(Refund Policy)

Last updated: 29 March 2025

NextGen Growth

We are committed to providing the best service to our customers. If you are not satisfied with our service, we recommend that you read the following Refund Policy to learn about your rights and conditions for a refund.

1. Refund conditions

We are happy to refund under the following conditions:

  • Services not yet started:
    If you have already paid but the service has not started, we will refund the full amount.

  • Services that are caused by our errors:
    If there is a mistake on our part, such as not being able to provide the service as agreed, you can request a full or partial refund, depending on the nature of the problem.

  • Services not as agreed:
    If the service you received does not match what is stated in the agreement, you may submit a refund request.

  • In case of service delay beyond the specified time:
    If service is delayed beyond what was agreed upon without prior notice, you may be entitled to a partial refund.

2. In cases where a refund cannot be requested

NextGen Growth reserves the right not to refund in the following cases:

  • Services that have been initiated or completed

  • Changing your mind or not wanting to continue using the service without a valid reason

  • Request for refund after the specified period has expired (see section 4)

  • If the customer provides incorrect information, it will result in the service not being provided.

  • Services that are customized or designed specifically for customers

  • Violation of our Terms and Conditions

3. Refund period

  • You can submit a refund request within 7 days after receiving the service or payment (depending on the period specified in the contract).

  • Refunds will take 7-14 business days to process after the request is approved.

4. How to request a refund

If you wish to request a refund, please follow these steps:

  1. Contact Customer Service: Email nextgengrowth.team@gmail.com with the subject line "Request for Refund".

  2. Provide details:

    • Name and Surname

    • telephone number

    • Order number

    • Reason for refund request

    • Supporting documents (if any)

  3. Awaiting Review: Our team will review your request and get back to you within 3-5 business days.

5. Refund method

  • Refunds will be processed via your original payment method, such as credit card, bank transfer, or online payment system.

  • If there are any fees from the payment provider, you will receive a refund after deducting those fees.

6. Contact us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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